Your Satisfaction Matters

Returns & Refunds Policy

Your satisfaction is our priority. We want you to be completely happy with your purchase.

7-Day Return Policy

We offer a 7-day return policy from the date of delivery. If you're not satisfied with your purchase, you can return unopened products for a full refund or exchange.

Returnable Items

✓Unopened and sealed products
✓Products with manufacturing defects
✓Wrong items delivered
✓Damaged during shipping
✓Products past expiry date on arrival

Non-Returnable Items

✗Opened or used products
✗Products without original packaging
✗Items returned after 7 days
✗Products damaged by customer
✗Sale or promotional items (unless defective)

How to Return

Follow these 5 steps to process your return smoothly.

Record Unboxing Video

Record a clear, uninterrupted video while opening the sealed package immediately after delivery.

Mandatory

Submit Return Form

Fill in the return form below with your order number, reason, and attach product photos.

Within 7 days

Review & Approval

Our team reviews your request and video within 1–2 business days and notifies you by email.

1–2 business days

Ship Back to Us

Once approved, you'll receive a return tracking ID via email. Pack and ship the product securely to our address.

Tracking ID via email

Refund Processed

Refund is credited to your original payment method within 5–7 business days of receiving the return.

5–7 business days

Unboxing Video is Mandatory

You must record a clear, uninterrupted video of yourself opening the sealed package immediately upon delivery. Returns without a valid unboxing video will not be accepted regardless of the reason.

Tracking ID Sent to Your Email

Once your return is approved, we will send a return tracking ID to your registered email address. Use it to track your return shipment status on our Track Order page.

Submit a Return Request

Fill in all required fields and attach clear photos of the product (unopened/sealed as applicable).

Unboxing Video Required

You must have already recorded a clear, uninterrupted video of yourself opening the sealed package at the time of delivery. Please keep this video ready — our team may request it during review. Returns without a valid unboxing video cannot be processed.

Order Number *

You can find this in your order confirmation email.

Full Name *

Email Address *

Phone Number (optional)

Reason for Return *

Describe the Issue *

Product Photos *Attach clear photos showing the product (unopened/sealed) — up to 3 photos, max 3 MB each

Click to upload or drag & drop

PNG, JPG, WEBP · Up to 3 photos · Max 3 MB each

We'll respond within 1–2 business days

Refund Policy

Once we receive and inspect your returned item, we will send you an email notification about the approval or rejection of your refund.

Approved refunds: Processed within 5–7 business days to your original payment method.

Bank transfers: May take an additional 3–5 business days depending on your bank.

Note: Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

We offer exchanges for defective or damaged items. If you received a product that is different from what you ordered, we'll gladly exchange it.

Exchange process: Same as returns. Contact us within 7 days and we'll arrange the exchange.

Shipping for exchanges: We cover shipping costs for exchanges due to our error or defective products.

Fast exchange: We ship the replacement as soon as we receive confirmation of your return shipment.

Need Help with a Return?

Our customer service team is here to help. Contact us and we'll guide you through the return process.

Contact Support Call: +91 9346860761