Our Agreement
Terms of Service
Last Updated: May 1, 2026
Agreement to Terms
By accessing and using the Podi & Co. website, you agree to be bound by these Terms of Service. Please read them carefully before making any purchase.
Use of Website
Eligibility: You must be at least 18 years old to use our services and make purchases.
Account: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Accurate Information: You agree to provide accurate and complete information when creating an account or placing orders.
Prohibited Activities:
- Using the website for illegal purposes
- Attempting to harm or interfere with website functionality
- Scraping or unauthorized data collection
- Impersonating others or providing false information
Orders and Products
Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that descriptions, images, or other content are 100% accurate or error-free.
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Failure to meet eligibility requirements
Product Availability
Our products are made fresh in small batches. While we strive to maintain stock, some items may become temporarily unavailable. If an ordered item is out of stock, we will notify you and offer a refund or substitute.
Pricing and Payments
Pricing
- All prices are in Indian Rupees (INR)
- Prices are subject to change without notice
- The price at the time of order placement applies
- We reserve the right to correct pricing errors
Payment Methods
We accept:
- Credit and debit cards
- UPI and digital wallets
- Net banking
- Cash on delivery (subject to availability)
Payment Security
All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your complete card details on our servers.
Shipping and Delivery
Shipping terms are outlined in our Shipping Policy. Key points:
- Delivery times are estimates and not guaranteed
- Risk of loss passes to you upon delivery
- You must inspect products upon delivery and report damage immediately
- Failed delivery attempts may result in return to sender
Returns and Refunds
Our Returns Policy governs all returns and refunds. Summary:
- 7-day return window for unopened products
- Food safety regulations prevent returns of opened items
- Refunds processed within 5–7 business days of approval
- Shipping costs are non-refundable except for our errors
Limitation of Liability
IMPORTANT:To the maximum extent permitted by law, Podi & Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services.
Our total liability for any claim arising from your purchase shall not exceed the amount you paid for the product.
Allergies and Dietary Restrictions
While we provide ingredient information, we cannot guarantee that our products are free from allergens. Our facility processes multiple ingredients including nuts, sesame, and spices. Consumers with allergies should exercise caution.
Intellectual Property
All content on this website, including text, images, logos, and recipes, is the property of Podi & Co. and protected by intellectual property laws.
- You may not reproduce, distribute, or create derivative works
- Product images and descriptions are for personal use only
- Commercial use requires written permission
Termination
We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for:
- Violation of these Terms of Service
- Fraudulent or illegal activity
- Abusive behavior toward staff or other customers
- Any other reason we deem appropriate
Governing Law
These Terms of Service are governed by the laws of India. Any disputes shall be resolved in the courts of Hyderabad, Telangana.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms of Service, contact us:
Email: legal@podiandco.com
Phone: +91 9346860761
Address: 37W, 1st Ave, East Maruthi Nagar, Anupuram Colony, Dr. A. S. Rao Nagar, Hyderabad, Secunderabad, Telangana 500062
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.